At Kensington Art Supply (KAS), we are committed to respecting the privacy of our customers, students and website visitors. For that reason, we have taken, and will continue to take, measures to help protect the privacy of personal information held by us and will never sell or share your information.
This Privacy Statement provides you with details regarding: how and why we collect personal information; what we do with that information; the steps that we take to help ensure that access to that information is secure; how you can access personal information pertaining to you; and who you should contact if you have questions and concerns about our policies or practices.
- When we collect personal information
(a) Automatic collection
We may receive certain information automatically when you interact with our website, emails, newsletter, or class sign-up. This may include information such as the type of Internet browser or computer operating system you are using, your IP address, and the domain name of the website you just left. You may also sign up for our newsletter in-store or on our website or when you receive an Art Card.
(b) Information you provide to us
When you interact with KAS, you may optionally provide us with personal information including the following:
- Contact information (e.g. name, address, email, telephone number)
- Financial information (including credit card information) to process your purchase
- How we use personal information
As part of our business operations, we collect and use certain personal information about our customers and students, including contact information such as name, address, email address and telephone number, in order to process your purchases, sign you up for a class or newsletter or place special orders. We use credit card information to process payments. In addition, we may use your personal information for the following purposes:
- To contact you about special orders or requests or purchases; and
- Discuss or answer questions about workshops or classes.
- When we share personal information
We do not sell, rent, share or disclose the personal information we hold or make our customer or student list available to others without your consent. Our contractors and third-party service providers are contractually obligated to maintain privacy policies that are no less stringent than our own.
- How long do we hold personal information?
Personal information is retained only for so long as is necessary for the purpose set out above. When no longer required, we will destroy, erase or de-personalize the information.
To ensure that the personal information you provided is accurate, complete and up to date, we urge you to provide us with updates regarding such information and to inform us of any errors affecting the personal information that we hold.
- Security Measures
We maintain technological, organizational and physical safeguards in an effort to protect the personal information held by us from unauthorized use, access, disclosure, distribution, loss or alteration. Access to personal information will be restricted to our authorized personnel who require the information in order to perform their duties properly. In addition, access will be limited to only that information that is strictly necessary for the performance of those duties. The same limitations are imposed upon our third-party service providers.
- Accessing personal information
You are entitled to access the personal information held by us. You can access your personal information by making a written request to us. We will generally respond to your request for information within thirty days, unless, for reasons beyond our control, a longer response time is necessary, in which case, you will be advised accordingly.
- Inquiries or Complaints
If you are not completely satisfied with or wish to submit comments concerning this Privacy Statement or its application by us, we invite you to convey your concerns or suggestions to: Kensington Art Supply, 120, 6999 – 11 Street S.E., Calgary, AB, Canada T2H 2S1 Attention: Store Manager. We will reply as quickly as possible and inform you of the steps, if any, that have been or will be taken in order to address the concern or implement the suggestion.
- Third Party Links
- Modifications to this policy
We reserve the right to change this Privacy Statement at any time. We encourage you to review our Privacy Statement to make sure that you understand how information that you provide will be used. Any changes that are made to this Privacy Statement will apply to both any personal information that we hold prior to the effective date of the amended Privacy Statement and any personal information that we collect on or after such effective date.